Our digital products
Innovate HR Dynamics sells downloadable HR templates and toolkits. No physical products are shipped, so physical returns do not apply.
Please review the product description, included documents and file formats before purchasing.
Payment and delivery
For M-PESA orders, download access is provided after we manually confirm receipt of payment. Receiving an order confirmation does not mean your payment has been confirmed.
If you have paid but cannot access your files, please contact us with your order number and M-PESA transaction reference. Never share your M-PESA PIN.
Cancellations and change of mind
If you wish to cancel before download access has been provided, please contact us promptly. If payment has already been received and access has not been provided, we will refund the cancelled purchase.
Once download access has been provided, we do not normally offer refunds or exchanges solely because you change your mind or no longer need the product. This does not affect your rights under applicable consumer law.
Problems with your purchase
Please contact us if:
- You were charged twice for the same purchase.
- You received the wrong files or documents are missing.
- A file is corrupted or cannot be opened using the software specified in the product description.
- The product materially differs from its description.
- You have not received download access after payment confirmation.
We will investigate and, where appropriate, restore access, supply corrected files or provide a refund. If we cannot resolve a verified fault or supply the product as described, we will offer an appropriate refund. Any remedy required by law remains available.
The same approach applies to sale items and bundles.
Requesting help or a refund
Email hello@innovatehrdynamics.com with your order number, the email address used at checkout and a brief explanation of the issue. Include a screenshot if helpful, with unrelated personal information removed.
We will explain the outcome and any next steps. Approved refunds will be returned through the original payment method where possible. We will confirm the expected processing time when arranging the refund.
Your rights
Nothing in this policy excludes or limits any cancellation, refund or other rights you have under applicable Kenyan consumer law.